Solutions
Helpdesk and field-technician management
Webilly tracks every request from first contact to closure: tickets come in from your staff or straight from the customer, carry priorities and due dates, and turn into tasks assigned to technicians with their own schedule. Technicians work from their phone — job, customer signature, closure — and the customer gets an automatic message on every update.
In short
- Tickets from staff and from the customer portal, with priorities and due dates
- Tasks and scheduling with assignment to technicians
- Real-time workload and ticket-status dashboard
- Field app: jobs, signatures and closure from the phone
- Automatic customer notifications on every update
- Bulk messaging over email, SMS, WhatsApp and push
Nothing slips through
An open ticket is linked to the customer, the contract and the installation: whoever picks it up sees the full history immediately, without asking around.
- Opened by staff or by the customer directly
- Priorities and due dates on tickets
- Direct link to customer, contract and history
- Real-time workload and status dashboard
Technicians work from their phone
The field app closes the loop between the office and the van: the technician sees the schedule, opens the job on site, captures the customer's signature and closes it, and the data lands in the platform immediately.
- Job schedule on the phone
- Job report filled in on site
- Customer signature captured digitally
- Map of assigned jobs
Messaging without a second tool
Customer communications go out from Webilly — one by one, automatically, on ticket updates, or to whole lists when you need to announce an outage.
- Automatic messages on every ticket update
- Bulk sends to filtered customer lists
- Email, SMS, WhatsApp and push channels
- Message history on the customer record
Frequently asked questions
Can customers open tickets themselves?
Yes. From the customer portal they open the request and follow its status, and the ticket enters the same queue as those opened by your staff.
Is there a dedicated app for technicians?
Yes. Technicians work from their phone: they see the schedule, fill in the job on site, capture the customer's signature and close it, updating the platform in real time.
Can I notify every customer in an area about an outage?
Yes. Bulk messages go out to filtered customer lists over email, SMS, WhatsApp and push notifications.