ISP · WISP · FTTH · FWA

Your whole ISP in a single platform.

From prospect to invoice, from the network to the field. One platform with AI and automation built in — made for Italy.

Webilly dashboard with contracts, revenue and helpdesk
  • All-in-one CRM, billing, network and field
  • 100% Italian Product and support in Italian
  • Apps included Customer area and field app

One single tool

Stop juggling a fragmented stack.

Billing, RADIUS, helpdesk, VoIP, inventory and scattered spreadsheets: six tools that don't talk. Webilly replaces them with one.

  • Billing
  • RADIUS
  • Helpdesk
  • VoIP
  • Inventory
  • Spreadsheets

Today: 6 vendors, 6 logins, data that doesn't talk.

One single platform
  • SDI e-invoicing
  • RADIUS
  • VoIP
  • Helpdesk
  • Inventory
  • CRM
  • Customer area
  • Field app
  • Automations
  • AI

1 login · 1 dataset · 1 vendor

One dataset for the whole company, no fragile integrations to maintain.

Features

Everything it takes to run an ISP.

01

Invoice and collect without chasing anyone.

The ISP revenue cycle, from issuing to collection.

  • SDI/FatturaPA e-invoices sent to SDI via PEC
  • SEPA, postal slips, Stripe and PayPal built in
  • Subscriptions, automatic receipting, credit notes and unpaid handling
  • Automatic dunning and suspension for non-payment
  • Accounting export on configurable formats for your accountant
  • Credit KPIs: aging, DSO, collection rate
KPI dashboard with MRR, churn and credit aging

02

Own your portfolio and contracts.

Every contract, where it is and what state it's in.

  • Full lifecycle, from proposal to activation
  • Geolocated, filterable contract map
  • Composable profiles, options and numbering
  • Custom fields on customers and contracts, searchable and usable in documents
  • Sales-network commissions computed automatically
Contract record with lifecycle, profile and status

03

Keep the network under control.

Authentication and access, always tied to the contract.

  • Freeradius/Radiusmanager integration, tied to the contract
  • Suspend non-payers via RADIUS or API
  • NAS, IP pool and bandwidth-profile management on FreeRADIUS
  • IP → account lookup for lawful requests, with traffic export
RADIUS dashboard showing network status and contract-to-access alignment

04

VoIP billed to the cent.

Voice providers and CDRs, priced down to the single prefix.

  • CDR import from any voice provider
  • Configurable price lists and destination clusters
  • Multiple numbering ranges per contract
  • Voice traffic rating integrated with billing
VoIP traffic and CDR analysis

05

A helpdesk that never misses a beat.

Every request tracked, from first contact to resolution.

  • Tickets from operators and customers, with priority and due dates
  • Tasks and calendar with assignment to technicians
  • Real-time dashboards of workload and ticket status
  • Automatic customer updates at every step
  • Bulk communications to customer lists via email, SMS, WhatsApp and push
Field jobs and ticket calendar

06

Customers serve themselves.

A customer area that offloads your helpdesk.

  • Self-service invoices, payments and usage
  • Ticket creation and request status
  • Customer-managed parental control
  • Notifications on invoices and deadlines
Customer-area home with invoices and payments
Invoice detail with payment and PDF download

Field app

Your technicians work from their phone.

A dedicated app for whoever installs and repairs in the field. It works offline and syncs on its own.

  • Jobs and schedule always on hand, even with no signal
  • Navigate to the customer and call them with one tap
  • Field report signed by the customer, as a PDF
  • Barcode scanning of installed hardware
Job detail with navigation and report creation
Customer signature on the field report
Map of jobs across the territory

AI + Automation

Webilly works for you.

The intelligence and automation no other ISP platform puts front and center.

Ask in plain language, your data answers.

Webilly AI turns your questions into safe queries over your own database and returns numbers, tables and charts. Multi-provider (Anthropic, OpenAI, Gemini), with query guardrails.

Compare contract activations and closures month by month over the last year

13 rows · 3 columns — with a suggested chart and CSV export.

Webilly AI generating a SQL query from your data

Automations you build with nodes.

A visual editor wires events to actions: new ticket, expiring contract, missing payment. From there everything runs on its own.

  • 14 triggers and 30+ ready-made actions
  • Email, SMS, WhatsApp, invoice PDF, HTTP calls
  • Dunning, suspensions and provisioning, hands-off
Visual node-based workflow editor

Open

Webilly fits into the rest of your stack.

Documented REST APIs and standard OAuth2 authentication: connect CRMs, portals and external tools without workarounds.

  • Full OpenAPI specification and access guide
  • OAuth2 with PKCE for apps and client_credentials for server-to-server integrations
  • API client management from the interface, payment webhooks included

Control

Your data, under control.

Traceability, permissions and privacy built into the platform, not bolted on afterwards.

  • A log of every create, update and delete, with the user responsible
  • Granular per-function permissions and roles (admin, sales, operator)
  • Privacy consents for profiling, marketing and third parties
  • A dedicated installation: your data never shares a database with anyone

Why Webilly

Why Webilly, and not a generic platform.

Built for Italy

SDI/FatturaPA, SEPA, postal slips, split payment and IP→account traceability for authorities. Italian compliance isn't a plugin — it's the product.

Genuinely all-in-one

CRM, billing, network, field and inventory on the same data. No fragile integrations across six vendors.

AI and automation built in

An assistant that queries your data and a workflow engine that acts on it. Not add-ons — part of the platform.

Customers

Webilly, in our customers' words.

Webilly is a truly complete tool: it handles all our WISP needs, from troubleshooting to inventory, from invoicing to managing our company data. The assistance and support are professional and friendly, making WeNetwork feel not like a mere vendor but a real partner to build a network with.
Marco Polverari · Noinet
Webilly solved the problems we had with our previous platform. VoIP traffic is simple to configure and load. Updates are constant and the integrated customer area is easy and complete. Support is always extremely fast to answer our questions!
Alex Coppola · Lumia Network
Since we started using Webilly we've clearly improved our business processes: appointment scheduling, full customer control, the invoicing system. Everything got faster and simpler. Impeccable support.
Gionata Sgambaro · Flynet

The switch

Moving to Webilly, no surprises.

  1. Data migration

    We bring in customers, contracts and history from your current platform.

  2. Guided setup

    We help you configure price lists, RADIUS and invoicing.

  3. Ongoing support

    Support in Italian and constant product updates.

No hardware lock-in: Webilly works with the network you already have.

FAQ

Frequently asked questions about Webilly.

Does Webilly handle SDI e-invoicing?

Yes. Webilly produces e-invoices in the SDI/FatturaPA format and sends them to SDI via PEC; alternatively you download the XML and transmit it your own way. Receipt and rejection handling, split payment, SEPA, postal slips and the main payment circuits are all included.

Does it work with my Mikrotik gear?

Webilly integrates with your FreeRADIUS at the database level (MySQL): your gear — Mikrotik/RouterOS or anything else — keeps authenticating against FreeRADIUS as it already does, while Webilly manages NAS, IP pools and bandwidth profiles and reads the traffic. Suspending non-payers happens on RADIUS — the account is either rejected at authentication or moved onto a throttled bandwidth profile — or via an API that returns the list of users to suspend.

Do I have to replace my network hardware to use Webilly?

No. Webilly has no hardware lock-in: it works with the network you already have, whatever the vendor of your equipment.

How does migrating from my current platform work?

We import customers, contracts and history from your current platform and walk you through configuring price lists, RADIUS and invoicing. Support is in Italian and product updates are constant.

Does Webilly also rate VoIP traffic?

Yes. It imports CDRs from any voice provider and rates them down to the single prefix, with configurable price lists and destination clusters and multiple numbering ranges per contract, all integrated with billing.

What does Webilly's AI do?

Webilly AI turns your plain-language questions into safe queries over your own database and returns numbers, tables and charts. It is multi-provider (Anthropic, OpenAI, Gemini) with query guardrails.

Demo

Book a demo tailored to you.

Tell us how your network is set up and we'll shape the demo around your case.